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This module allows you to handle your customers’ requests and complaints through the best ticketing system out there! Fully customizable and with cutting-edge notification features, we ensure it is tailored to your needs. Available through the web and through our mobile apps, to give you flexibility and speed. Let’s see in detail what you can do with Moralius’ Ticketing module:
Manage and monitor customer requests
- Customize your ticket workflow and set up the status, steps and notification flow.
- Enrich your requests with photos, attachments and comments.
- Track the number of service requests generated per month by your customers.
- Evaluate and the average actual resolution time vs. the agreed SLAs.
- Maintain a detailed service request history log.
Track and resolve your customers' complaints
- Use the corrective actions ticketing feature to capture and resolve the issues of your customers.
- Customize the corrective actions ticketing workflow according to your company’s needs.
- Enrich your tickets with photos, attachments and comments.
- Maintain a detailed corrective actions history log.
- Have a clear view of the numbers, by looking over the number of corrective actions per month and the average resolution time vs. your customers’ SLAs.
- Evaluate the number of corrective actions per month and the average actual resolution time vs. the agreed SLAs.
Simplify the life of your customers and supervisors by letting them manage their service requests and corrective actions through their mobile apps
- Ensure you are always on time by tracking through your mobile device the progress of each ticket vs. the agreed SLA.
- Creating a ticket from your mobile device is now more convenient than ever - the user describes the request through voice-to-text capturing and adds a picture on the spot.
- Make your customers’ lives easier by allowing them to easily submit and track a ticket on the go.
- Never miss your customer’ feedback by letting them rate your responsiveness through their mobile devices.
