View/Edit Closed-Cancelled Activity

How to view/edit a closed/canceled activity

To view or edit an open activity, simply follow the steps below:

1. Click on ‘Quality Assurance’ on the menu on the left part of the screen.
2. Click on ‘Closed-Cancelled Activities’.
3. Select the activity you want to view or edit and click the pencil/eye icon (depending on your role permissions) at the right of the row.

Fields

On the upper part of the activity screen you can view the following non-editable fields:

1. Service

The service linked to the activity.

2. First Name

The first name of the primary account contact linked to the service.

3. Last Name

The last name of the primary account contact linked to the service.

4. Phone Number 1

The 1^st mobile phone number of the account contact.

5. Phone Number 2

The 2^nd phone number of the account contact.

On the lower part of the activity screen, you can view the questions of the activity and the responses & remarks for each question, as well as the overall comments.

Reopen activity

You can reopen an activity by clicking on 'Reopen'.

The activity will then be moved to the 'Open Activities' list.

Create corrective action

You can create a corrective action directly from this activity by clicking on 'Create Corrective Action'.

The new corrective action will include the data of this activity and will be accessible through the 'Corrective Actions' list.