2 minutes time to read
This article will guide you on how to view or edit an existing account in Moralius.
How to view/edit an account
To view or edit an account, simply follow the steps below:
- Click on ‘Property Management’ on the menu on the left part of the screen.
- Click on ‘Accounts’.
- Select the account you want to view or edit and click the pencil/eye icon (depending on your role permissions) at the right of the row.
- Change the fields that you want.
- Click on ‘Save’ if you want to save any changes.
Basic information
On the ‘Basic Information’ tab you can view/edit the following fields:
- Company Name
The name of the company (account).
- Account Manager
The key account manager from your company that has been assigned to this account.
- Phone Number
The phone number of the account.
- Active
Shows whether the account is active or not.
- Address
The address in which the account is registered. To change it, type the address in the box above the map, or drag the red pin on the exact map’s location.
- Total Inspection Visits (non-editable)
The total number of inspection visits that have been performed on this account.
- Total Hours On Site (non-editable)
The total duration of the inspection visits that have been performed on this account.
- Grade of Customer (non-editable)
The average grade provided by the customer for this service.
Account Contacts
On the ‘Account Contacts’ tab you can view and edit the account contacts linked to the account and also add a new one.
To see more information on the account contact list, check this article.
To see how to view/edit an account contact, check this article.
To see how to add a new account contact, check this article.
Services
On the ‘Services’ tab you can view the services of the account with the following fields:
- Service
The name of the service.
- Total Inspection Visits
The total number of inspection visits that have been performed for this service.
- Total Hours On Site
The total duration of the inspection visits that have been performed for this service.
- Grade of Customer
The average grade provided by the customer for this service.
- Active
Shows whether the service is active or not.
Inspection Visits
On the ‘Inspection Visits’ tab you can view the inspection visits of the account with the following fields:
- Creation Date
The date and time when the inspection visit was created.
- Service
The name of the service.
- Supervisor
The full name of the supervisor that is linked with the service.
- Inspection Form
The inspection template used.
- Duration
The duration of the inspection visit.
- Avg. Supervisor Grade
The average grade provided by the supervisor.
- Avg. Customer Grade
The average grade provided by the customer.
- Active
Shows whether the service is active or not.
Quality Questionnaires
On the ‘Quality Questionnaires’ tab you can view the quality questionnaires of the account with the following fields:
- Quality Questionnaire
The name of the quality questionnaire.
- Service
The name of the service.
- Owner
The full name of the owner of the quality questionnaire.
- Account Contact
The full name of the account contact.
- Grade
The grade of the quality questionnaire.
KPIs
On the ‘KPIs’ tab you can view the KPIs of the account with the following graphs:
- Avg. Customer Evaluations Grade for Inspections
Shows the average grades of the account provided by the customer per KPI.
- Avg. Supervisor Inspections Grade
Shows the average grades of the account provided by the supervisor per month.
- No. of Corrective Actions per Month
Shows the number of correction actions created for the account per month.
- Avg. Quality Questionnaires Grade
Shows the average quality questionnaires grades of the account.
- Avg. per Quality Questionnaire
Shows the average quality questionnaires grades of the account per quality questionnaire.
Each graph can be printed out by clicking on the icon at the top-right part of the graph and then on ‘Print’, or saved on your computer by clicking on the icon at the top-right part of the graph and then on the file type that you prefer (e.g. ‘PNG file’).
Related articles
Read this article to see how you can filter, sort and export the data of these screens, or even select which columns will appear.